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Frequently asked questions

  • Where can I find the Terms of Use?
    Please find them here: Terms of Use

  • How long does it take for my order to arrive?
    Please have a look at our Delivery Information

  • My order didn't arrive, what should I do?
    Firstly, check how long your order was anticipated to take to arrive under the Delivery Information section, as if you are overseas, your order may take more time to arrive. Once you have checked the delivery times and you have not received contact information or details about alternative collection or delivery from the couriers, then please contact us at info@jubels.nl

  • How can I pay for the order?
    We wish to provide the safest and most accessible form of payment for our customers, thus at the moment we only accept payments through PAYPAL
  • Why is the shipping so expensive?
    As TNI is based in the Netherlands, we are working with the regular Dutch post service post.nl, and we are charging our prices in line with their stated costs. However, we are looking into other cost-effective alternatives. As Post NL will charge more for deliveries over one book, it may be better value and cheaper to place separate orders instead one of one bulk order (this excludes Susan George Classics, which come pre-packaged).

  • Can I buy your books somewhere else/ offline?
    "How to win the Class War - The Lugano Report II" is being sold at selected bookstores, find a list here. The book can also be purchased at certain events or conferences. The list is being updated with new sellers and occasions."

  • Are there other e-book formats available?
    If you would like to have our e-books in other formats than epub and mobi, you could use the free and open source e-book converter service offered by calibre → http://www.calibre-ebook.com/

  • How do I download an ebook on my Kindle
    Please read one of the two following excellent guides on how to download ebooks bought outside the Amazon store onto your Kindle:
    Smashwords Kindle support
    About.com Kindle Fire

  • I downloaded one of your ebooks but cannot find it on my Kindle
    Please read the following guide:
    A Kindle Word Blog Kindle tips

  • I saw the file on my Kindle but now it seems to have disappeared
    Please read the following guide:
    A Kindle Word blog Kindle tips

  • I can't find the answer to my question here. What should I do?
    Please contact us through info@jubels.nl
    We will do our best to answer your question.